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Answers to common questions about selling gift cards.
Last updated August 23, 2023
Gift cards are a special product that recipients can use as payment for orders from your online store. Here are some frequently asked questions about gift cards.
Gift card limitations
Gift cards are sold as unique digital codes. Squarespace doesn’t create or ship physical gift cards.
At checkout, a gift card’s value is subtracted from the order total. This includes taxes and shipping.
Gift cards never expire.
When purchasing a gift card, customers go directly to checkout after clicking Purchase. Gift cards don't support custom forms or fields.
Are gift cards available as physical/plastic gift cards?
No. Gift cards are only available through your store as an email.
Do gift cards cover taxes and shipping?
Yes.
Can I charge tax on gift card purchases?
Purchasing a gift card isn't subject to tax. However, sales tax rules apply to any order made with a gift card.
Do gift cards expire?
No. Gift cards never expire.
Can customers split an order between a gift card and a credit card?
Yes. If their order total exceeds the value remaining on their gift card, they can pay the balance using standard payment methods.
Can customers use more than one gift card on an order?
Yes. Customers can apply multiple gift cards to an order.
Can I use less than the full value of my gift card?
When using a gift card, the full value of the gift card is always applied. It's not possible to partially redeem a gift card unless the order total is less than the gift card balance.
Do sale pricing and discounts apply to purchasing gift cards?
No. Sales pricing and discount codes can’t be applied to purchasing a gift card. However, these discounts apply to orders made using a gift card.
Can I get a refund for a gift card?
Yes. You can cancel and get a refund for unused gift cards. Partially used gift cards can't be refunded.
Can I get a refund for purchases made with a gift card?
Yes. Refunding a purchase ( if qualified - please see returns policy ) made with a gift card adds the refunded amount to the gift card's balance.
Can customers buy multiple gift cards in one order? Or purchase a gift card with other products?
No. When purchasing a gift card, customers go directly to checkout after clicking Purchase, similar to express checkout.
Can a gift card be duplicated?
No. It's not possible to duplicate a gift card.
Can I restrict gift cards to certain items?
No. Gift cards can be used for any order of physical, download, or service products, and fixed-amount pricing plans for Digital Products. Gift cards can't be used for subscription products or subscription pricing plans.
Can customers set custom values for gift cards?
No, but multiple gift card values are available to give your customers more options.
How does the recipient check their balance?
The recipient receives an initial email with the gift card balance. After entering the gift card code at checkout, the remaining balance appears.
What happens if a customer loses their gift card code?
We can resend the gift email notification from the Orders panel.
Can customers add value to a gift card?
No. It's not possible for customers or merchants to add value to a gift card after it's sold.
Can customers set a specific time to send the email to the recipient?
No. Customers who want to send the email to the recipient later should select the Email to You delivery option at checkout. They can then forward the email or .pdf at the desired time.